Last updated August 7, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Refund Policy:
- You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- We (referred to as either, “We”, “Us” or “Our” in this Agreement) refers to Oh, Just Honey located at 3219 Pelham Ave Baltimore MD 21213, United States.
- Service refers to the Website.
- Website refers to Oh, Just Honey accessible from https://ohjusthoney.com.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
All returns must be postmarked within ten (10) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
What if my product is damaged/wrong?
Our team does proper quality checks on every order that ships. If you have still received a damaged or a wrong product, drop us an email at: firstname.lastname@example.org .
You will be informed about the next steps accordingly.
Note: Make sure to check whether the seal is intact or not because if not then the product won’t be eligible for the exchange. Please pack the product in the same condition as you have received it.
Kindly make a product-unboxing video while opening the package for the first time.
What are the cases in which I can return an item?
You can return an item for the following reasons:
- Received a wrong product.
- Received a wrong quantity.
- Received a damaged product.
Which are the items that cannot be returned/replaced?
Returns will not be accepted under the following conditions:
- If a request is initiated after 10 days of the delivery of an order
- Raw Honey is non returnable.
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
- Serial Number has been defaced.
- Product has been opened or used.
- Product is damaged, broken or destroyed.
- Discounted Products
- Return or replacement request for any free or complimentary products.
- Any other reasons which are not covered under the cases in the previous section. For example, “I placed an order for the wrong product”, “I don’t like the product”, “Product is no longer required”, “I want to exchange the delivered product for a different one”, etc.
How long will it take for the return process to complete?
We will make sure that the return is smooth and fast. As we receive your request for an exchange within 10 days of the delivery date, we will ship the exchanged product which will reach you within 3-5 business days.
Due to the current scenario of pandemic COVID-19, there might be some delays, but your product and your money is in safe hands.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Oh, Just Honey
3219 Pelham Ave
Baltimore, MD 21213
- You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
- A $3.00 restocking fee will be charged for all returns
DISCLAIMER: WE MAY REJECT THE RETURNED PRODUCT IF THERE IS DAMAGE TO THE PRODUCT AND/OR PRODUCT PACKAGING. IF A RETURNED PRODUCT IS REJECTED, NO REFUND WILL BE ISSUED TO THE CUSTOMER, AND THE CUSTOMER MAY CHOOSE TO HAVE THE PRODUCT SHIPPED BACK TO THEM AT THEIR OWN COST. IF THE CUSTOMER CHOOSES NOT TO SHIP THE PRODUCT BACK TO THEM, WE WILL RECYCLE OR DISPOSE OF THE PRODUCT.
RULES FOR ACCEPTING SHIPMENTS
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If the package is damaged or tampered, we request you to refuse delivery. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
REPEATED RETURN REQUESTS
- We reserve the right to impose such charges as is necessary to reimburse the expense of delivery and pick-up if we observe that you have a transactional history of repeated returns.
- We also reserve a right to make the products ineligible for return or refund or replacement, if we observe a transactional history of repeated returns.
- The liability and risk of such returns shall be on you to establish your claim for return. Refunds for returned products or replacement shall only be initiated if they pass through conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 working days after intimation by the customer.
If you have any questions concerning our return policy, please contact us at:
+1 (443) 6558170